Terms and Conditions

1. Our services

We provide holiday accommodation in Thai style villas, A-Frame houses and 7m glamping domes, together with breakfast, meals and drinks, tour assistance and related guest services. We also sell Nakara Coffee and Nakara merchandise.

2. Bookings

• A booking is confirmed once we have received payment, or the deposit we ask for, and have sent you a confirmation.
• The person making the booking must be at least 18 years old and is responsible for all guests in the booking.
• Please make sure the details you give us, including guest numbers and dates, are correct.
• Children aged 15 and under stay free. Please include them in the guest numbers when booking.

3. Prices and payment

• All prices are in Thai Baht (THB).
• The price of your stay is the price shown when you book.
• Payment can be made by the methods shown at the time of booking, which may include bank transfer, PromptPay and credit or debit card.
• Extra services, food and drinks during your stay are charged separately.

4. Check in and check out

Early check in and late check out are available only when rooms are available.

• Early check in from 6am: full room charge.
• Early check in from 12pm: 350 THB.
• Late check out to 2pm: 350 THB.
• After 2pm: full room charge.

5. Cancellations and refunds

Cancellations and refunds are covered by our Refund Policy, which forms part of these terms.

6. Nakara Coffee orders

• Coffee can be ordered by LINE, WhatsApp, at reception or at our garden café.
• Payment is by PromptPay.
• Orders can be picked up at Nakara or shipped to an address in Thailand. Shipping costs are confirmed when you order.
• Delivery times are estimates and may vary with the courier.

7. During your stay

• Please respect the property, other guests and our neighbours.
• All rooms are non smoking.
• Guests are responsible for any damage caused during their stay, beyond normal wear and tear.
• We may refuse or end a stay if a guest behaves in a way that puts people or property at risk.

8. Liability

We take reasonable care to keep guests safe and our services in good order. We are not responsible for loss of or damage to personal belongings, except where caused by our negligence. Nothing in these terms limits any rights you have under Thai law.

9. Events outside our control

We are not responsible for failing to provide a service because of events outside our reasonable control, such as severe weather, natural disasters, government restrictions or utility failures. Where this happens, we will contact you and offer a new date or a refund in line with our Refund Policy.

10. Privacy

We handle your personal information as described in our Privacy Policy.

11. Governing law

These terms are governed by the laws of the Kingdom of Thailand.

12. Changes to these terms

We may update these terms from time to time. The version on this page at the time of your booking or purchase applies.