At Nakara Villas & Glamping, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we may collect when you visit our website, contact us, make a booking or stay with us, why we collect it, how we use it and the rights you have over your information.
This policy applies to Nakara Villas & Glamping, Udon Thani, Thailand.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone number
- Home or billing address
- Booking and accommodation details
- Arrival and departure dates
- Number and names of guests travelling with you
- Information required for guest registration or to comply with Thai law
- Payment and transaction information
- Messages, enquiries and other communications with us
- Special requests you choose to tell us about, such as dietary requirements
- Technical information such as your IP address, browser, device type and website activity
If children are included in a booking, their information should normally be provided by their parent, guardian or the adult responsible for the booking.
2. How We Collect Information
We may receive your information when you:
- Make a booking directly with us
- Contact us by phone, email, LINE, WhatsApp, Messenger or social media
- Complete a form on our website
- Stay at Nakara Villas & Glamping
- Book through an online travel agency or other booking platform
- Make a payment
- Subscribe to receive information or promotions from us
- Browse or interact with our website
If you book through a third-party booking platform, that company will also have its own privacy policy covering the information it collects from you.
3. Why We Use Your Information
We use personal information where it is reasonably necessary to operate our accommodation business and provide services to our guests.
This may include:
- Processing and managing your reservation
- Confirming your booking
- Communicating with you before, during and after your stay
- Arranging accommodation, meals, transport, tours or other services you request
- Processing payments and refunds
- Providing customer service
- Meeting legal, accounting, tax, immigration or regulatory requirements
- Protecting our guests, property and business
- Preventing fraud or misuse of our services
- Improving our website and guest experience
- Responding to enquiries or complaints
- Sending marketing information where you have agreed to receive it
Our legal basis for processing information may include fulfilling a booking or other agreement with you, complying with a legal obligation, our legitimate business interests and, where required, your consent.
4. Payments
Where payments are processed through a bank, payment gateway, booking platform or another payment service provider, your payment information may be processed directly by that provider.
We only receive and retain the payment information reasonably necessary to identify and manage your transaction.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties where this is required to provide your booking or operate our business. These may include:
- Payment processors and banks
- Booking platforms and online travel agencies
- Website hosting and technology providers
- Email and communications providers
- Accountants or professional advisers
- Drivers, guides or service providers where you have asked us to arrange a service
- Government authorities where disclosure is required by law
We only share information that is reasonably necessary for the relevant purpose.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to make the website work correctly, understand how visitors use the site and improve its performance.
Cookies may include:
Essential cookies, which are necessary for the website to operate.
Analytics cookies, which help us understand how visitors use the website.
Third-party cookies, which may be created when our website uses services or content provided by other companies.
Where consent is required for non-essential cookies, you can choose whether to accept them.
You can also control or delete cookies through your browser settings.
7. Marketing
We may occasionally send information about Nakara Villas & Glamping, special offers, events or experiences if you have chosen to receive this information.
You can unsubscribe or ask us to stop contacting you for marketing purposes at any time.
We will still contact you where necessary in connection with an existing booking or enquiry.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some booking, financial, accounting or guest information may need to be retained for longer periods where required by Thai law or for legitimate business or legal purposes.
When information is no longer required, we will delete, destroy or anonymise it where reasonably practical.
9. International Services
Some of the technology, booking, communication or payment services we use may store or process information outside Thailand.
Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable data protection requirements.
10. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Rights
Under Thailand's Personal Data Protection Act and other applicable laws, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain uses of your information
- Request transfer of your information where applicable
- Withdraw consent where processing is based on your consent
- Make a complaint to Thailand's Personal Data Protection Committee where applicable
Some of these rights are subject to legal conditions and exceptions. For example, we may need to retain certain records where required by law.
To exercise any of these rights, please contact us.
12. Links to Other Websites
Our website may contain links to third-party websites, social media services, booking platforms or other services.
Once you leave our website, the collection and use of your information will be governed by the privacy policies of those third parties.
Nakara Villas & Glamping is not responsible for the privacy practices of third-party websites or services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or legal requirements.
The latest version will always be published on this page with the date it was last updated.
14. Contact Us
If you have any questions about this Privacy Policy, the information we hold about you or how your personal information is used, please contact:
Nakara Villas & Glamping
279-280 Moo 1
Ban Nakhuang, Amphur Muang
Udon Thani 41000
Thailand
Email: nakaravillas@gmail.com
Telephone: +66 (0) 90 323 6635
We will do our best to respond to privacy-related requests promptly and in accordance with applicable Thai law.