Refund Policy

1. Standard bookings and breakfast included bookings

• Cancellations made 7 days or more before arrival will receive a 100% refund.
• Cancellations made within 7 days of arrival will incur a 100% cancellation penalty and no refund will be provided.

2. Non refundable and last minute deals

Non refundable and last minute bookings are not eligible for a refund.

We offer a significant discount on non refundable and last minute bookings. We do this so we can build that income into our planning and use it to give you a better experience, through things like hiring staff on time and renovating our villas, domes and A-Frames. If you have booked a non refundable rate, we allow a free date change or offer a credit for the same unit. This does not apply to last minute bookings.

Late cancellations cost us income, because we cannot always fill the room at short notice, especially when tourism is quiet. If you are not sure of your dates, please choose a standard booking.

3. Exceptional circumstances

A 100% refund will be provided for all booking types if travel within Thailand becomes impossible due to extreme circumstances, such as:

• Severe or extreme weather
• Government travel restrictions or pandemics
• Political unrest or coups

4. When a refund is not given

Outside the cancellation window, and outside the exceptional circumstances above, we do not give refunds for reasons that are not within our control. These include:

• Change of plans, personal or work reasons
• Flight delays, cancellations, schedule changes or missed connections. These are a matter between you and your airline or travel provider
• Illness or injury
• Visa, passport or entry problems
• Late arrival, no show or leaving before the end of your stay
• Unused nights, meals or services

We strongly recommend travel insurance that covers trip cancellation and travel disruption. If your plans change, please contact us as early as possible. Non refundable rates can have a free date change or a credit, as set out in section 2. Other bookings cannot be moved once they are inside the cancellation window.

5. Bookings made through other websites

If you booked through an online travel agency or booking platform, cancellations and refunds are handled under that platform's own terms. Please contact the platform you booked with.

6. Nakara Coffee and other products

If a product you buy from us arrives damaged, faulty or is not what you ordered, please contact us within 7 days of receiving it, with a photo of the item and packaging. We will replace it or give you a full refund.

For food safety reasons, coffee that has been opened cannot be returned unless it is faulty.

T-shirts, bags and posters bought through our online store on do.ink are covered by that store's returns policy.

7. Refund processing

• All refunds, where applicable, will be processed back to the original payment method.
• Refunds made via bank transfer or PromptPay are normally processed within one week.
• Refunds made to credit cards may take up to 30 days to process. A 5% fee will be deducted to cover transaction and payment gateway charges imposed by banks and payment providers.